Give every agent an AI assistant
Copilot surfaces knowledge, drafts replies, and guides agents through tough cases that can’t be fully automated.
Give every agent an AI assistant
Copilot surfaces knowledge, drafts replies, and guides agents through tough cases that can’t be fully automated.
0%
of agents say their workload has grown in the past year.
0%
of agents switch between four or more tools just to find answers.
0%
of agents say using a copilot cuts their response time in half.
Knowledge at your fingertips
Copilot lives in your help desk and connects agents to company knowledge, case history, templates, Q&A, and the tools they need to focus on what matters.
Stop searching for support materials. Your agents are served policies, procedures, and knowledge without having to dig through documentation.
Agents are given full case history and recommended next steps, so that they know exactly what to focus on. Whether a case shifts teams, channels, or time zones, Copilot keeps everyone on the same page.
Live guidance and embedded workflows help new agents learn quickly — and deliver with confidence from day one.
Cut the busywork
Copilot handles repetitive work, like typos, cleanup, and wrap-up notes, so agents can stay focused where they’re needed most.
Clear, conversational responses are drafted using customer tone, sentiment, and account history — all while staying true to your brand voice.
Set your brand style and company guidelines so every response matches your standards, whether it's casual and friendly or professional and direct.
With summaries and next steps auto-generated after each interaction, agents can move on quickly without missing a detail.
“In 2025, we’re empowering our team to answer tickets faster and smarter. We chose Assembled because it’s an AI copilot and AI agent in one, seamlessly integrating with our internal AI initiatives.”
“Assembled is really fast. It only takes a couple of seconds to come up with a response. And the tone is really nice, friendly, and empathetic — they’re lovely responses.”
“An AI copilot can easily take away all of the work that isn’t about talking to and understanding our customer. This means we get to keep our agents focused on the human connections.”
Instant translation support
Copilot translates customer messages and agent replies in real time — no language training or tool-switching required.
Language barriers disappear, so your team can support every customer clearly, respectfully, and in their preferred language.
Whether a customer messages in Spanish or Swahili, Copilot ensures every interaction meets your brand’s standards for tone, accuracy, and care.
Launch support in new markets without hiring regional teams. Your existing agents can handle global volume from day one.
One team fully in sync
Copilot shares the same knowledge, workflows, and data as your AI agents and WFM operations — so every part of your hybrid support team works together, not in silos.
Track adoption, usage, and impact — from agent performance to response quality to handle time. Copilot’s metrics give you the full picture.
Copilot combines the quality of your best agents with the speed of AI automation. Whether conversations are handled by AI, agents, or both, customers get the same great experience.
Your AI system is continuously learning. Agent feedback improves AI suggestions and helps your entire system get sharper over time.
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