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AI COPILOT
Give every agent an instant head start
Assist AI Copilot connects to your policies, knowledge base, and past cases to transform every agent into your best agent. Assist can draft replies, give instant answers, translate full conversations, and help solve customer issues quickly, no matter what channel they're on.
Contact sales
“Assist speeds up so much of my work and saves me a lot of headache, especially when I'm on live chats or calls. Assist can work on getting me an answer while I’m helping the customer with something else."
Moriah Elliott Customer Success, Tithely
Draft an instant — and empathetic — reply
Assist AI Copilot understands the context and sentiment of customer inquiries and uses your company’s brand voice to give agents a meaningful head start. Configure the copilot to be as proactive as needed, including auto-populating emails and messages to save agents valuable time.
Always in your brand voice- Tuned to customer sentiment
- Human-in-the-loop workflow for maximum accuracy
Honeylove increased efficiency by 54%
Expand your global footprint
Ensure every customer experiences the same level of service, no matter their native language, with automatic conversation translation. Copilot is here to help you ramp quickly with high-quality support, on a global scale.
- Automatic language detection and translation for your agents
- Consistent quality standards, no matter the language or support channel
- Quickly expand your brand to new markets without extra overhead
Make case handoff a snap
Not every case is a one-touch wonder, and Assist AI Copilot can step in and summarize lengthy exchanges. An agent can press a button and summarize a case at the end of a shift, so the next person can quickly catch up on multi-touch cases. No extra wrap-up time needed.
- Reduce post-call time shrink
- Increase accuracy during case transfer
- Implement consistent process
- Carry context between channels and AI agents
Ramp agents in record time
With Assist Copilot, every agent has an on-demand coach starting on day one. Because Assist connects to your trusted internal knowledge, agents won’t need to spend time learning specific terms or scanning through lengthy documentation to find just the right answer. Copilot empowers agents and cuts training time in half.
- Get instant answers
- Speed learning while ensuring quality
- Build confidence quickly
Tithely increased cases solved for chat by 205%
"I like that Assist is really fast. It only takes a couple of seconds to come up with a response. And the tone is really nice and friendly and empathetic — they’re lovely responses.”
Favour Barde Customer Experience Specialist, Honeylove
Read the story
Why use Assembled Assist AI Copilot
Improving agent efficiency lets you solve more cases for more customers, without compromising quality. Here’s why Assembled Assist copilot is the best choice.
Connected to your data
One-click integrations make your company’s knowledge easy to access, ensuring accurate replies and answers.
Reporting
See exactly how agents are using Assist Copilot, and review the impact on CSAT, handle time, and staffing.
Control and quality
You choose how and when Assist Copilot steps in, so agents have customized AI whenever they need it.
See Assist in action.
Want to know how Assist can help your team deliver fast, high-quality support? Set up time with us to learn more!