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Gain total visibility into support operations
Assembled's robust historical data and real-time reporting ensure you have the information you need, when you need it. Zoom out for teamwide insights, drill down into agent performance, or analyze forecast accuracy — all from one platform. CommunityWFM isn't built to handle the reporting customization and depth required for complex operations.
Improve agent performance with QA
MaestroQA, evaluagent, Observe.ai, and Klaus integrations pull QA scores seamlessly into Agent Scorecards for additional reporting insights and better agent coaching opportunities. CommunityWFM lacks the advanced integrations and insights that drive continuous improvement.
Tailor to your unique business needs
Custom real-time dashboards, configurable queues, custom permissions and roles in Assembled keep your business running your way. With limited options for your team setup, CommunityWFM doesn't have the advanced customization that scaling businesses need to thrive.
Leverage data with flexible integrations
Endless integrations, an open API, and extensive CSV export options give you the flexibility to integrate with your business intelligence tools, ensuring company-wide visibility. CommunityWFM's limited API and integration options slow down data-driven decision-making.
Stay in sync with your BPOs
Assembled Vendor Management puts you in control over BPO performance. Use our WFM integration to pull in BPO schedules, plan out BPO commitments, and see reporting all in one dashboard. CommunityWFM isn't designed to keep you plugged into your BPO teams, leaving you with more questions than answers.
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