About

About us

We bring out the best in customer support with next-generation WFM

Building solutions for people-powered operations

We’re on a mission to solve the operational challenges that come after the big idea. By using technology to overcome delays, inefficiency, and bureaucracy, we can improve the critical products and services that underpin our day-to-day lives. Starting with customer support, we’re empowering individuals to do uniquely human things like apply judgment, make decisions, and bridge the gap between vision and reality.

It started with an observation: scaling support is really hard

Our customers are the reason for everything we do

We have the privilege of working with some of the most CX-obsessed brands in the world. It’s their commitment to customer happiness that inspires us to keep building.

50+

Countries served

22k

Agents scheduled per week

50M+

Hours scheduled in 2023

See who we work with

Empowering the support heroes behind the scene

Behind every great customer experience is a series of herculean efforts performed by folks that rarely get the recognition they deserve. A workforce manager’s job is sometimes unglamorous, often under-appreciated, but always essential. That’s why we’re celebrating them — the unsung heroes of customer support.

Read their stories

We're backed by the best.

We’re lucky to have the backing and guidance from our amazing investors: Jake Saper (Board Member, Emergence Capital), Vanessa Larco (Board Member, NEA), and Hilarie Koplow-McAdams (Board Observer, NEA, former President of New Relic, Salesforce).

Don’t just take our word for it

Every review on G2 feels like a little love note we want to stuff in a shoebox under our bed (after shouting from the rooftops). See what customers are saying about Assembled.

Read the reviews

Our story begins with a love of math.

Yep. We get a thrill out of helping others solve math problems to unlock human potential. In fact, we believe that the worst customer experiences are usually a result of imbalanced variables, which means not having the right people at the right place at the right time. The best part about this: it’s solvable. And we really love when that happens (BTW, we’re into other things aside from math.)

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We're backed by the best.

We’re also lucky to have some amazing individual investors, including Jay Simons (former Atlassian), Jack Altman (CEO, Lattice), Des Traynor (Founder, Intercom), and Alison Pickens (former Gainsight).

Challenges we face today

They make things harder, but they also motivate us to keep going.

Support & Tech = ?

Despite its rising importance, customer support tends to be in the shadow of buzzier, trendy technology, but it also means that we get to build a place where only the truly passionate people self-select into.

We see what others can't

Seeing the opportunity that others don’t can be daunting. We saw this firsthand at Stripe, and took the lesson with us: hard, non-obvious problems are the most rewarding to solve.

Not just selling software

We’re also in the business of showing our customers what superior support looks like. This means we need to give just as much thought to ‘support R&D’ as we do our product roadmap.

We're building a championship team.

We're an eclectic mix of ambitious, curious, entrepreneurial, and humble. It's what makes us unique as individuals, and successful as a collective. Above us, we're united by an authentic desire to tackle the worthy problems that no one else sees. Come join us on the ride of a lifetime!

meet the team

Neel Kapse

Product

Prior to Assembled, Neel worked on a data labeling platform and built a distributed system for processing API requests at Hive. He likes bouldering, strategy games (chess, Slay the Spire), and singing along to Disney music.

Adrien Seldon

Workforce Management

Adrien is a tenured Workforce Manager who's worked at Stripe, T-Mobile, and AWS. Adrien enjoys spending time with his family and (increasing) # of pets as well as exploring everything the PNW has to offer.

Sam Dehart

Onboarding

Sam was previously a workforce manager at Imperfect Foods. Outside of work, Sam is an aspiring fantasy author, amateur stand up comic, and nerd for all things social science.