Pricing Customers

Resource library

Everything a support team needs to thrive

Tools designed with CX leaders in mind

Erlang C calculator

Optimize your staffing levels and meet SLAs by accurately predicting agent needs with this Erlang C calculator.

WFM RFP template

Streamline your RFP process with this template that outlines key WFM platform features for modern support teams.

Capacity planner

Use this template to plan capacity, predict staffing needs, and meet SLAs efficiently with clear, defined metrics.

Jump to

Your guide(s) to world-class customer support

5 Customer Support Trends to Watch in 2023

6 Steps to Find the Right WFM Vendor for You

9 Customer Service Metrics Every Support Team Should Track

A New Vision for Workforce Management

Customer Support by the Numbers

Get Familiar With Schedule Adherence

Guide to Recession-Proofing Your Support Operations

Rethink Support Ops: WFO for CX Leaders

State of Support Tech in 2024

The Modern Support Team's Guide to BPO

The Ultimate Guide to WFM

Understanding Omnichannel

On-demand webinars to watch at your leisure

industry insights

A New Vision for Workforce Management with WFM Expert Brad Cleveland

industry insights

Building Capacity Planning for Your Support Team

industry insights

Building a Recession Proof Support Operation

industry insights

Building Your WFM Dream Team

Assembled University

Decoding Agent Adherence for Your Support Team

Assembled University

Demystifying Forecasting for Your Support Team

Assembled University

Diagnosing SLA for Your Support Team

Assembled University

Forecast Enablement Session

Assembled University

Forecast Management

industry insights

How Sana Benefits Supercharged Their Customer Experiences

industry insights

Let's Talk AI with Jasper

Assembled University

Mastering Workforce Capacity Planning: Part One

Assembled University

Mastering Workforce Capacity Planning: Part Two

Assembled University

Performance Reporting Enablement Session

Assembled University

Preparing for the Holidays

industry insights

Rethinking AI: From Basic Deflection to Meaningful Automation

Assembled University

Scheduling Made Simple

industry insights

Supporting Support Teams with Klaus and Wild Alaskan Company

Assembled University

Ticket Segmentation and Queues

Assembled University

Vendor Management

industry insights

WFM Hot Takes

WFM 101: required reading

How do you evaluate WFM vendors?

What is workforce management?

What is Intraday Schedule Management?

Forecasting for your support team

What is short term forecasting?

What is capacity planning?

What is special event forecasting?

How do you use Erlang C to plan staffing?

Diagnosing your SLA

What is realtime management?

What is time management?

What is schedule building?

What is time off management?

What is schedule adherence?

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!