Integrations that work where you work
Every Assembled integration is built to be reliable, seamless, and high-quality. What this means for you: robust data that you can count on, when you need it, where you need it. It’s a single pane of glass for all your CX needs.
Amazon Connect
See a reliable single source of truth for your support operations.
API
Create custom workflows, integrations, or automations atop a modern tech stack.
evaluagent
(Built by evaluagent)
Level up agent coaching with quality assurance and agent training.
Five9
See real-time insights for phone and messaging, and forecast and schedule for inbound and outbound call volume.
FiveTran
(Built by Fivetran)
Automate time-consuming workflows and push reporting automatically into your data warehouse.
Gladly
Streamline support operations with optimized agent scheduling, forecasting and real-time reporting.
Google Calendar
View events in your primary calendar or a separate, Assembled-specific calendar, or pull events from a shared team calendar into Assembled.
HiBob
Streamline leave management by syncing approved time-off requests into Assembled’s schedules.
Intercom
Optimize customer engagement by scheduling and forecasting for chat, email, and bot interactions.
Klaus
Level-up agent coaching by bringing your team’s QA data into Assembled.
Kustomer
Unify all your conversations to access historical and real-time metrics and staff for all channels, including social and SMS.
MaestroQA
Unlock agent coaching by pulling in quality assurance scores to the Agent Scorecard.
Observe.AI
Improve agent performance with QA insights synced into Agent Scorecard.
Salesforce Service Cloud
Customize workflows for your enterprise teams and optimize your support operations with workforce management
Slack
View a list of who's working right now or later today with the /assembled command. Receive notifications or scheduled reminders to a specified channel.
Talkdesk
Right-size staffing with accurate forecasting, flexible agent scheduling, and real-time insights.
UJET
Import ticket data seamlessly, create queues, and map real-time performance from phone and chat.
Workday
Simplify time-off management by syncing approved requests into Assembled schedules.
Zoom
Seamlessly sync Zoom Contact Center ticket data to manage omnichannel support operations and agent productivity.
Zendesk
Automatically sync tickets and custom statuses from Zendesk, see schedules in our Zendesk app, and forecast for all channels.
Integrate with the tools your BPOs already live in
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