Choose the plan that’s right for your team

Core

For teams looking to optimize their scheduling workflow.

Robust staffing timeline

Recurring scheduling templates

Slack & Gcal integration

Realtime dashboard

Granular schedule analytics

Adherence & performance reporting

Get started

Pro

For teams who need accurate multi-channel staffing plans.

Everything in Core

Out of the box, omnichannel forecasting

Forecasting for asynchronous work

Forecast accuracy, historical volume reporting

Staffing heatmaps

Get started

Enterprise

For teams that need it all, plus a few things made just for them. Learn more.

Everything in Pro

Designated account manager

Dedicated Slack channel for support

Quarterly business reviews

Enterprise-grade security

Advanced customizations

Get started

Workforce management

Core
Pro
Enterprise
Scheduling
Analytics

Compare all plans

Scheduling
Core
Pro
Enterprise
Team scheduling
Team scheduling

Leverage flexible views, automations, keyboard shortcuts, and bulk-editing to build your ideal schedule in minutes, based on your team SLAs and preferences.

Recurring schedule templates
Recurring schedule templates

Templates make it easy to save an existing schedule and re-use that same layout in the future. This is a big time saver if your schedule mostly stays the same day-to-day or week-to-week.

Google Calendar and Slack integrations
Google Calendar and Slack integrations

Seamless connections to Google Calendar and Slack allow you to view shifts in your calendar, receive schedule notifications, and see who’s currently working.

Native time off management
Native time off management

Easily manage your team’s time off in one dashboard, and approve or deny requests in just one click.

Shift patterns for scheduling and PTO
Shift patterns for scheduling and PTO

Store each agent’s working hours to assist with ease of schedule and improved accuracy of time off reporting in Assembled.

Time off rules
Time off rules

Set up time off parameters in Assembled to automatically prevent out-of-policy time off requests.

Customizable event types
Customizable event types

Add as many custom event types as you’d like, to cover any use case. Easily create new event types and categorize them as productive, time off, or non-productive.

Version history
Version history

View all past edits made to your team schedule, and restore to a previous version when necessary.

Time tracking (Zendesk only)
Time tracking (Zendesk only)

Get granular data to understand where your team is investing their time, down to the agent state and individual tickets.

Schedule change requests
Agent-driven scheduling

Give agents the flexibility to request changes to their shifts, and lighten the load on your managers. If the shift change improves team scheduling efficiency, it gets automatically approved.

Test schedules
Test schedules

Model different scenarios and easily create schedules for your teams before publishing more broadly.

Aux codes (Zendesk only)
Aux codes (Zendesk only)

Automatically track time spent working on tickets, and allow agents to set their own aux codes within Zendesk.

Event optimizations
Event optimizations

Gain maximum efficiency by setting custom rules for events, and let Assembled automatically create your optimal team schedule.

Forecasting
Core
Pro
Enterprise
Out of the box, accurate forecasting
Out of the box, tailored forecasting

Our forecasts are built by machine learning experts and accurate within 10%. Choose the optimal forecast for your team from multiple options out of the box: N-week, N-week with momentum, seasonal, or Prophet.

Configurable queues
Configurable queues

You’ve got complete customization over organizing your queues by teams, sites, skills, and more.

Email, phone, chat
Built-in seasonality and long-term trends
Built-in seasonality, long-term trends, and outlier detection

We know forecasts aren’t one-size-fits-all. Our forecast adapts to your unique needs so you’re always ready for anything.

Manual overrides and adjustments
Manual overrides and adjustments

It’s your forecast, your way. Add manual adjustments to Assembled’s existing model for upcoming events or promotions.

Multi-channel forecasting
Multi-channel forecasting

See accurate forecasting across all of your support channels, all in one unified dashboard.

Forecast accuracy reporting
Forecast accuracy reporting

View and compare accuracy reporting of multiple forecast models at once, making it easier than ever to select the optimal model for any channel or queue.

Queue-specific forecasting
Queue-specific forecasting

We enable teams to get specific with their forecasting, down to the individual queue, for the most accurate staffing requirements.

Email backlog
Email backlog

Visualize your historical email backlog and simulate future backlog scenarios, and get an even more accurate SLA prediction that accounts for your business hours.

Advanced queue and exclusion rules
Advanced queue and exclusion rules

Use AND/OR logic to create rules that map to your CRM the most accurately. Multiple rules can be nested to match any degree of specificity.

Interval-based forecast uploads
Interval-based forecast

Upload your own forecast via API or CSV. Assembled will automatically apply arrival pattern data and generate accurate staffing requirements.

Configurable forecast model
Configurable forecast model

When your forecasting needs to go beyond our standard models, Assembled will help tailor a model that fits your team best.

Case Lifecycle data model (Service Cloud and Amazon Connect)
Case Lifecyle data model (Salesforce Service Cloud and Amazon Connect)

Our Case Lifecycle model gives deeper insights into multi-touch cases, helping you measure and forecast all transfers, escalations, pauses, and re-opens.

Analytics
Core
Pro
Enterprise
Historical volume and per-interval metrics
Historical volume and per-interval metrics

See all contact volume data in aggregate or separated by channel, and toggle between different time intervals for more granular metrics.

Granular staffing analytics
Granular staffing analytics

Get granular data about how and where agents spend their time, filtered down by channels, teams, or queues.

CSV and Google Sheets exports
CSV and Google Sheets exports

Export Assembled reports in seconds, for easy external analysis or data sharing.

Real-time dashboard
Real-time dashboard

Get a unified view of all support channels and agent states in real-time, to monitor agent adherence and inform any intraday changes.

Real-time Slack notifications
Real-time Slack notifications

Get notified in real time via Slack when agents are out of adherence or when other metrics exceed your specified thresholds.

Chrome extension for tab management
Chrome extension for tab management

Prevent accidental offline statuses by limiting agents to just one open tab of Zendesk at a time, guaranteeing you’ve always got the clearest picture of real-time agent activity.

QA reporting via integrations
QA reporting

Our native QA integrations and API endpoint allow you to see an individual agent’s QA score on the Agent Scorecard.

Automated end of shift tracking
Automated end of shift exclusions

Easily customize rules that automatically exclude agent state data if that agent remains logged in after their shift has ended.

Platform & security
Core
Pro
Enterprise
Programmatic access via REST API
Programmatic access via REST API

Push and pull data through our API to easily integrate Assembled with the tools your support team relies on most.

Standard contact platform integrations
Standard contact platform integrations

Our seamless integrations with multiple telephony, CCaaS, and CRM platforms let you pull your contact volume data into Assembled in seconds.

Site and role-based permissions
Site and role-based permissions

Easily manage roles and permissions across your internal team and external vendors.

Login through Google
Login through Google

Allow users to log in with their Google accounts for quick access.

Okta SSO
Okta SSO

Quickly authenticate users via single sign-on, while keeping your account secure.

SAML SSO
SAML SSO

Quickly authenticate users via single sign-on, while keeping your account secure.

Custom roles and permissions
Custom roles and permissions

Create and configure new roles tailored to your team’s specific needs. This new capability provides more precise control over user access, ensuring your team members have the right permissions for their tasks while maintaining the highest security standards.

Restricted site permissions
Site and role-based permissions

Specify user permissions and control data access for external vendors.

Onboarding & support
Core
Pro
Enterprise
Self-serve & office hours
Self-serve + office hours

With in-product guides, self-serve tutorials, and endless community events to participate in, you’re always supported by the Assembled team.

White-glove onboarding
White-glove onboarding

A dedicated implementation specialist will walk you through every step of onboarding, and have you up and running in just a few weeks.

Shared Slack channels
Shared Slack channels

Our shared Slack channel is the ideal place for live chat support and real-time announcements from the Assembled team.

Designated account manager
Dedicated account manager

Your account manager is on standby to help with any support issues, questions, and product updates to help you get the most out of Assembled.

Quarterly business reviews
Quarterly business reviews

Our team is committed to your success. With quarterly business reviews, we’ll make sure you’re on the right track to achieving your support team’s goals.

Vendor Management

Integrate with your BPOs and bring unparalleled visibility into scheduling, billing, and performance.

BPO staffing tools

WFM integrations

Real-time management

Heatmaps and reporting

Vendor roles and permissions

Get started

Workforce management

Core
Pro
Enterprise
Scheduling
Analytics
Staffing
View BPO schedules
View BPO schedules

Sync with your BPOs to pull their schedules right into Assembled. You'll have full visibility to ensure agents are in the right place at the right time.

WFM integrations
WFM integrations

Sync with any other WFM platform to seamlessly pull in your BPO's data, giving you a shared system of record for all BPO performance.

BPO staffing planner
BPO staffing planner

In one shared interface with your BPOs, you'll be able to upload volume requirements, negotiate on allocations by BPO, see scheduled hours, and report on agents in adherence.

Forecasting
Out of the box, accurate forecasting
Out of the box, tailored forecasting

Our forecasts are built by machine learning experts and accurate within 10%. Choose the optimal forecast for your team from multiple options out of the box: N-week, N-week with momentum, seasonal, or Prophet.

Configurable queues
Configurable queues

You’ve got complete customization over organizing your queues by teams, sites, skills, and more.

Built-in seasonality and long-term trends
Built-in seasonality, long-term trends, and outlier detection

We know forecasts aren’t one-size-fits-all. Our forecast adapts to your unique needs so you’re always ready for anything.

Manual overrides and adjustments
Manual overrides and adjustments

It’s your forecast, your way. Add manual adjustments to Assembled’s existing model for upcoming events or promotions.

Multi-channel forecasting
Multi-channel forecasting

See accurate forecasting across all of your support channels, all in one unified dashboard.

Forecast accuracy reporting
Forecast accuracy reporting

View and compare accuracy reporting of multiple forecast models at once, making it easier than ever to select the optimal model for any channel or queue.

Queue-specific forecasting
Queue-specific forecasting

We enable teams to get specific with their forecasting, down to the individual queue, for the most accurate staffing requirements.

Email backlog
Email backlog

Visualize your historical email backlog and simulate future backlog scenarios, and get an even more accurate SLA prediction that accounts for your business hours.

Advanced queue and exclusion rules
Advanced queue and exclusion rules

Use AND/OR logic to create rules that map to your CRM the most accurately. Multiple rules can be nested to match any degree of specificity.

Interval-based forecast uploads
Interval-based forecast

Upload your own forecast via API or CSV. Assembled will automatically apply arrival pattern data and generate accurate staffing requirements.

Case Lifecycle data model (Service Cloud and Amazon Connect)
Case Lifecyle data model (Salesforce Service Cloud and Amazon Connect)

Our Case Lifecycle model gives deeper insights into multi-touch cases, helping you measure and forecast all transfers, escalations, pauses, and re-opens.

Analytics
Historical volume and per-interval metrics
Historical volume and per-interval metrics

See all contact volume data in aggregate or separated by channel, and toggle between different time intervals for more granular metrics.

Staffing coverage heatmaps
Staffing coverage heatmaps

Get an hourly breakdown of staffing coverage so you can make necessary scheduling adjustments, track shrinkage, and optimize BPO allocations.

CSV and Google Sheets exports
CSV and Google Sheets exports

Export Assembled reports in seconds, for easy external analysis or data sharing.

Real-time dashboard
Real-time dashboard

Get a unified view of all support channels and agent states in real-time, to monitor agent adherence and inform any intraday changes.

QA reporting via integrations
QA reporting

Our native QA integrations and API endpoint allow you to see an individual agent’s QA score on the Agent Scorecard.

Automated end of shift tracking
Automated end of shift exclusions

Easily customize rules that automatically exclude agent state data if that agent remains logged in after their shift has ended.

Platform & security
Programmatic access via REST API
Programmatic access via REST API

Push and pull data through our API to easily integrate Assembled with the tools your support team relies on most.

Standard contact platform integrations
Standard contact platform integrations

Our seamless integrations with multiple telephony, CCaaS, and CRM platforms let you pull contact volume data into Assembled in seconds.

Restricted site permissions
Site and role-based permissions

Specify user permissions and control data access for external vendors.

AI Agent

Automation

Automate support resolutions on chat, email, and voice.

Automated workflows for all channels

Case categorization

Configurable escalation rules

Context intake

Custom style guide and QA tools

Reporting suite

Get started

AI Copilot

Productivity

Empower every agent to provide top-tier support.

Suggested on-brand replies

Inline translation

Sentiment analysis

Case categorization

Interaction summaries

Agent Q&A

Get started

most popular!

AI Agent + Copilot

Complete ai solution

Deliver faster, high-quality customer experiences.

Workflows to streamline AI and human-powered operations

Human-AI feedback loop

Intelligent contextual handoff

Routing and classification

AI and agent performance reporting

Get started

Workforce management

Core
Pro
Enterprise
Scheduling
Analytics

Explore our AI solutions

AI Agent
AI Copilot
Both
AI Agent for Chat
AI Agent for Chat

Our AI Agent for Chat is powered by your automated workflows, pulling information from your knowledge base, and taking action within your internal tools to provide a fast, high-quality customer resolution.

Use our chat agent builder to customize tone, welcome message, brand colors, avatar, escalation rules, and more.

AI Agent for Email
AI Agent for Email

AI-powered workflows are designed to automate repetitive tasks, gather additional context from customers, and take action to resolve complex issues via email.

AI Agent for Voice
AI Agent for Voice

AI Agent for Voice can automate support resolutions with natural language processing and routing. No more hold times, no more IVR.

Assist is sophisticated enough to solve even some of the most complex cases. And for the cases that need the human touch, Assist knows exactly how and when to make a handoff, gathering critical customer details along the way.

Configurable escalation to a human agent
Configurable escalation to a human agent

With Assist, you're always in control of how and when cases are escalate to human agents.

You'll be able to set the method of handoff, how long Assist will attempt to solve before escalation, fallback options, and more.

Context intake and warm handoff
Context intake and warm handoff

Assist gathers critical context during conversations and ensures smooth handoffs between agents or systems, so nothing gets lost along the way

Human-AI feedback loop for improved automation
Human-AI feedback loop for improved automation

With AI Agent and Copilot, human agents provide real-time feedback on AI-generated responses, refining workflows and improving accuracy. This enhances automation quality by learning from complex cases, ensuring AI delivers nuanced, brand-aligned responses across every channel.

AI Agent Copilot
AI-powered agent copilot

Assist AI Agent Copilot lives in your contact platform and helps guide agents to better customer resolutions, by suggesting replies, automatic translation, gathering context, and allowing the agent to ask for more guidance.

Suggested on-brand replies
Suggested on-brand replies

Assist automatically drafts replies, based on your brand guidelines and customer sentiment. Agents have the option to quickly modify or expand on these drafts before sending them to the customer.

Inline reply translation
Language detection and translation

Assist can automatically detect the customer's language and translate it to the agent's native language. Once the agent is satisfied with the reply, Assist will translate the response back in the customer's language.

Interaction summaries
Interaction summaries

Assist summarizes cases history so agents can spend less time getting caught up and more time focusing on resolutions.

Wrap up templates
Wrap up templates

The wrap up feature drafts an AI-generated summary of the ticket to be used to create an internal note. You can quickly configure the template to pull from various ticket fields.

Agent Q&A
Agent Q&A

Agents can ask Assist clarifying questions about customer info, company processes and procedures, or anything else to help them resolve the ticket more effectively.

Agent usage report
Agent usage report

Use our Agent usage report to see how your agents are using Assist and how frequently. You'll be able to see a breakdown of usage by each Copilot feature within Assist.

Agent performance report
Agent performance report

Compare at a glance how your agents performed with and without the assistance of Copilot.

AI workflow builder
AI workflow builder

Build workflows for all of your support processes, to deliver the correct resolution every time. Initiate customer info lookups, analyze sentiment, and take action within your internal tools.

AI quality review and correction
AI quality review and correction

Evaluate automated replies so Assist continues to improve quality of responses over time. You'll be able to evaluate Assist's accuracy, knowledge retrieval, and reply style.

Case categorization
Case categorization

Assist categorizes incoming cases automatically, ensuring every request is routed to the right team without extra manual work.

Routing
Routing

Assist ensures that cases are routed to the right queues, agents, or call destination, always at the right time.

Sentiment analysis
Sentiment analysis

Assist automatically understands customer sentiment during interactions and responds in kind. You can also use sentiment to trigger different follow-up actions in your automated workflows.

Custom brand style guide
Custom brand style guide

Tailor Assist to your unique brand voice by writing in custom instructions or choosing between our preset options for length, formality, emoji usage, and humor level. You'll also be able to add key phrases to use and phrases to avoid.

AI quality report
AI quality report

See how Assist automations performed on an aggregate level, based on team evaluations. You'll be able to see a breakdown of all the aspects that go into quality reporting.

Automations report
Automations report

Our automations report shows how Assist AI Agent performed over time. You'll see how productive Assist was at sending messages across various ticket types, as well as CSAT scores.

Workflow reporting
Workflow reporting

Our workflow report will give you a breakdown of all your workflows, by percentage of cases. You'll be able to see how many cases were mapped to workflows, and how many cases were skipped, presenting opportunities to build more workflows and automations.

Knowledge base integrations
Knowledge base integrations

Our knowledge base integrations plug into your agent workflows and help Assist answer critical questions about your product or company. Assist can read documents, images, and PDFs.

System of record integrations
System of record integrations

Our system of record integrations help fuel your workflows by looking up customer or company data from your internal tools, like your CRM. Agents no longer have to switch between tabs or break their flow with manual lookups.

System of action integrations
System of action integrations

Our system of action integrations, like Shopify and Loop Returns, allow Assist to take critical action on behalf of your customers. Tasks like processing a return or refund or changing an appointment booking can be done in a matter of seconds.

Helping 300+ companies maintain excellent customer experiences.

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Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!