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Leverage flexible views, automations, keyboard shortcuts, and bulk-editing to build your ideal schedule in minutes, based on your team SLAs and preferences.
Templates make it easy to save an existing schedule and re-use that same layout in the future. This is a big time saver if your schedule mostly stays the same day-to-day or week-to-week.
Seamless connections to Google Calendar and Slack allow you to view shifts in your calendar, receive schedule notifications, and see who’s currently working.
Easily manage your team’s time off in one dashboard, and approve or deny requests in just one click.
Store each agent’s working hours to assist with ease of schedule and improved accuracy of time off reporting in Assembled.
Set up time off parameters in Assembled to automatically prevent out-of-policy time off requests.
Add as many custom event types as you’d like, to cover any use case. Easily create new event types and categorize them as productive, time off, or non-productive.
View all past edits made to your team schedule, and restore to a previous version when necessary.
Get granular data to understand where your team is investing their time, down to the agent state and individual tickets.
Give agents the flexibility to request changes to their shifts, and lighten the load on your managers. If the shift change improves team scheduling efficiency, it gets automatically approved.
Model different scenarios and easily create schedules for your teams before publishing more broadly.
Automatically track time spent working on tickets, and allow agents to set their own aux codes within Zendesk.
Gain maximum efficiency by setting custom rules for events, and let Assembled automatically create your optimal team schedule.
Our forecasts are built by machine learning experts and accurate within 10%. Choose the optimal forecast for your team from multiple options out of the box: N-week, N-week with momentum, seasonal, or Prophet.
You’ve got complete customization over organizing your queues by teams, sites, skills, and more.
We know forecasts aren’t one-size-fits-all. Our forecast adapts to your unique needs so you’re always ready for anything.
It’s your forecast, your way. Add manual adjustments to Assembled’s existing model for upcoming events or promotions.
See accurate forecasting across all of your support channels, all in one unified dashboard.
View and compare accuracy reporting of multiple forecast models at once, making it easier than ever to select the optimal model for any channel or queue.
We enable teams to get specific with their forecasting, down to the individual queue, for the most accurate staffing requirements.
Visualize your historical email backlog and simulate future backlog scenarios, and get an even more accurate SLA prediction that accounts for your business hours.
Use AND/OR logic to create rules that map to your CRM the most accurately. Multiple rules can be nested to match any degree of specificity.
Upload your own forecast via API or CSV. Assembled will automatically apply arrival pattern data and generate accurate staffing requirements.
When your forecasting needs to go beyond our standard models, Assembled will help tailor a model that fits your team best.
Our Case Lifecycle model gives deeper insights into multi-touch cases, helping you measure and forecast all transfers, escalations, pauses, and re-opens.
See all contact volume data in aggregate or separated by channel, and toggle between different time intervals for more granular metrics.
Get granular data about how and where agents spend their time, filtered down by channels, teams, or queues.
Export Assembled reports in seconds, for easy external analysis or data sharing.
Get a unified view of all support channels and agent states in real-time, to monitor agent adherence and inform any intraday changes.
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Get notified in real time via Slack when agents are out of adherence or when other metrics exceed your specified thresholds.
Prevent accidental offline statuses by limiting agents to just one open tab of Zendesk at a time, guaranteeing you’ve always got the clearest picture of real-time agent activity.
Our native QA integrations and API endpoint allow you to see an individual agent’s QA score on the Agent Scorecard.
Easily customize rules that automatically exclude agent state data if that agent remains logged in after their shift has ended.
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Push and pull data through our API to easily integrate Assembled with the tools your support team relies on most.
Our seamless integrations with multiple telephony, CCaaS, and CRM platforms let you pull your contact volume data into Assembled in seconds.
Easily manage roles and permissions across your internal team and external vendors.
Allow users to log in with their Google accounts for quick access.
Quickly authenticate users via single sign-on, while keeping your account secure.
Quickly authenticate users via single sign-on, while keeping your account secure.
Create and configure new roles tailored to your team’s specific needs. This new capability provides more precise control over user access, ensuring your team members have the right permissions for their tasks while maintaining the highest security standards.
Specify user permissions and control data access for external vendors.
With in-product guides, self-serve tutorials, and endless community events to participate in, you’re always supported by the Assembled team.
A dedicated implementation specialist will walk you through every step of onboarding, and have you up and running in just a few weeks.
Our shared Slack channel is the ideal place for live chat support and real-time announcements from the Assembled team.
Your account manager is on standby to help with any support issues, questions, and product updates to help you get the most out of Assembled.
Our team is committed to your success. With quarterly business reviews, we’ll make sure you’re on the right track to achieving your support team’s goals.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
