Configure forecasts to mirror your business reality
Leverage Assembled’s flexible models or bring your own via API. And as things change for your business, Assembled offers control and configuration options to fine-tune forecasts as needed.
Use our accurate, out-of-the-box forecast models or import your own via API or CSV- Account for seasonality and unique patterns specific to your business
- Forecast by queue, channel, or site with granular control
- Use AND/OR logic to create queues of any complexity
- Forecast down to units of work on every case, and optimize planning for transfers, escalations, and more
Rely on smart customization for optimal planning
Customer-centric businesses don’t just set and forget their forecast, especially as the world around us changes. Assembled’s intelligent forecasting experience includes helpful automation as well as intuitive ways to make manual adjustments.
- Mix and match your forecasts with our out-of-the-box models
- Manual adjustments to prepare for upcoming events
- 15, 30, and 60 min forecasting and staffing intervals
- Historical arrival patterns auto-applied to forecasts
- Fine-tune forecasts with dynamic interval-level AHT adjustments to enhance accuracy
Reimagine how you staff for email support
Thanks to Assembled, your email SLA now accounts for existing and forecasted backlog and business hours. Take it one step further by visualizing your historical backlog and see how it might change in the future.
- Visibility into historical and projected backlogs
- Staffing simulations based on different SLAs, target response times, and email productivity levels
- Enhanced SLA calculations that account for backlog and business hours
Turn insights into action
In three clicks or less, you’ll get a clear picture of staffing requirements by channel, which directly informs your short-term scheduling and your longer-term headcount strategy, especially when you’re asked: “Do you really need to hire another 5 agents?”
Why forecast with Assembled
Improving the accuracy of your forecast, even marginally, has deep implications on your organization’s cost-effectiveness and productivity. Here's how Assembled gets it right.
Our data-first approach gathers all your WFM under one roof so you can easily access the insights that matter most.
Getting forecasts wrong is costly. Our out-of-the-box-forecasting keeps headcount low and productivity high.
Our configurable forecasts, optimizations, and keyboard shortcuts will cut time spent forecasting and scheduling in half.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
