The backbone of the modern Enterprise support organization
Built to scale with increasing complexity
In minutes, Assembled can be configured to deploy multiple channels of support. Easily set performance benchmarks for all specialized teams, ticket queues, and external vendors.
Schedule templates and keyboard shortcuts- Event optimizations
- SLA thresholds by channel
- Custom queue-mapping
- Requirements allocations for outsourced teams
See your operations in 4 dimensions
Real-time dashboards
Comprehensive reporting gives a multi-dimensional view of agent performance, scheduling accuracy, and opportunities for improvement. See team data in real-time for intraday changes, and plan ahead for future demand.
Forecast accuracy reporting
View and compare the accuracy of multiple forecast models at once, making it easier than ever to select the optimal model for any channel or queue.
Agent scorecard for coaching
Build a more holistic picture of performance, and guide your team through coaching that’s relevant to each agent. Our analytics experience is designed to give you maximum visibility into team performance, productivity, and staffing accuracy. Drill-down into individual agent metrics such as occupancy, SLA, and more.
Staffing heat maps
See hourly intraday staffing patterns with a heatmap overlay to easily identify periods of over or under-staffing. Dig into a wide range of agent-specific metrics to inform staffing changes, identify adherence gaps, and understand exactly the kinds of cases agents are facing.
Enterprise-grade security and reliability
Rest assured that your data is protected and compliant with privacy regulations.
- 99.9% uptime SLA
- Secure login with Okta SSO and SAML
- GDPR compliant
- SOC-2 compliant
- SSL Labs rating A+
- Customizable roles and permissions
- Role-based vendor permissions
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
