2025 customer support benchmarks

Curious how your support team measures up? Our report breaks down performance data from support teams just like yours, offering industry-specific benchmarks you can use to uncover inefficiencies, highlight wins, and build a stronger case for the resources your team needs.
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You'll get:

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  How support teams across SaaS, ecommerce, fintech, healthcare, marketplace, and insurance are performing
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  Benchmarks for key metrics like adherence, service level, first response time, and handle time
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  How your team can take action to deliver higher quality service across all support channels