Give every agent an instant head start
Assembled Assist’s agent copilot uses AI to connect to your policies, knowledge base, and past cases to transform every agent into your best agent. With Assist, agents can draft replies, get instant answers, and solve customer issues quickly — always within policy and in your brand voice.
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Draft an instant — and empathetic — reply
Assist’s copilot understands the context and sentiment of customer inquiries and uses your company’s brand voice to give agents a meaningful head start. Configure the copilot to be as proactive as needed, including auto-populating emails and messages to save agents valuable time.
Always in your brand voice- Tuned to customer sentiment
- Human-in-the-loop workflow for maximum accuracy
Ramp agents in record time
With Assist's copilot, every agent has an on-demand coach starting on day one. Because Assist connects to your trusted internal knowledge, agents won’t need to spend time learning specific terms or scanning through lengthy documentation to find just the right answer. Copilot empowers agents and cuts training time in half.
- Get instant answers
- Speed learning while ensuring quality
- Build confidence quickly
Make case handoff a snap
Not every case is a one-touch wonder, and Assist copilot can step in and summarize lengthy exchanges. An agent can press a button and summarize a case at the end of a shift, so the next person can quickly catch up on multi-touch cases. No extra wrap-up time needed.
- Reduce post-call time shrink
- Increase accuracy during case transfer
- Implement consistent process
Why use Assembled Assist copilot
Improving agent efficiency lets you solve more cases for more customers, without compromising quality. Here’s why Assembled Assist copilot is the best choice.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
