Resolve email cases instantly
Fast, accurate responses without sacrificing quality. Assembled AI email agents automate repetitive tasks, while giving you transparency and control over how and when AI steps in.
0%
of customers use email to engage with businesses
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more consumers prefer communicating over email vs chat
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emails drafted by Assembled AI agents
Resolve emails start to finish
AI email agents scan incoming messages, understand intent, and take the next step — automatically.
Let your team focus on complex cases. AI agents handle routine emails instantly, clearing backlogs before they build up.
Skip the queue. Customers get instant, personalized replies that actually solve their issue — not just another auto-response.
Every response reflects your tone and policies. Whether it’s handled by AI or a human, the experience feels consistent and seamless.
Smarter handoffs, built-in
AI email agents know when to step back. Based on your rules and customer intent, they escalate with context — no cold handoffs.
Set triggers for issues like upset customers, billing disputes, or VIPs. The AI follows your playbook, not guesswork.
Before any handoff, AI collects and passes along all relevant customer info and conversation history — so agents can jump in without starting from scratch.
AI agents pull from your systems — account data, transaction history, and more — to keep handoffs informed and seamless.
“Now I can quickly make business decisions – do I want to temporarily hire an extra 50 people for the 8 day Prime Day spike? Having Assembled gives me so much more agility and means I don’t have to go through that headache.”
Stay on top of the surges
When email volume spikes, AI agents scale up instantly to reduce the load on your team — and scale down just as easily when things settle.
From Black Friday to outages, AI email agents help you maintain fast, high-quality responses when it matters most.
Control automation levels based on staffing, demand, or business priorities. Dial it up or down — no technical resources required.
Preview AI-generated replies on real tickets before launch. See exactly how responses will look, make tweaks, and go live with confidence.
One platform fully in sync
Our AI email agents run on the same knowledge, workflows, and infrastructure as our entire platform — so every part of your hybrid support team works together, not in silos.
AI agents apply your best practices with human-level care. No matter the channel or who handles the case, customers get the same great experience.
Build once, use everywhere — across voice, chat, and email. No duplicating logic or retraining required.
Track performance across tickets, staffing, and workflows. Use AI insights to plan smarter and improve outcomes.
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