Assist AI Agent for Email connects to your internal tools and knowledge sources and automates repetitive tasks. You’ll have the transparency and control you need to ensure top-notch support, along with the flexibility to determine exactly when, where, and how AI steps in.
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Assist automatically scans and understands customer inquiries the moment they come in, and recognizes the next steps it needs to take. Repetitive tasks like password resets, item returns, and responding to reviews can be set on autopilot, ensuring no case goes untouched.
Assist automations connect to the tools that keep your company running, like Shopify and Loop Returns. Based on your instructions, Assist will understand which apps to connect to and what to do with them. Take the manual effort out of common processes with integrated AI.
Support teams know to expect the unexpected. When demand spikes, it’s easy to set up an Assist automation and reduce the volume of cases handled by human agents. And when things are running smoothly, you can turn down Assist and go back to the human touch.
Before putting an Assist automation to work, you’ll be able to preview how AI will step in. Integration with your workforce data allows you to pull in any ticket and see how AI would respond. If it’s not quite right, use the simple workflow builder to adjust and refine the automation.
Automating repetitive tasks frees up your agents to work on the most important tasks. Here’s why Assembled Assist is the best choice.
Want to know how Assist can help your team deliver fast, high-quality support? Set up time with us to learn more!
