Webinars

Explore upcoming and on-demand webinars

JUNE 30, 10AM PT

Build your first Claude Skill

A Skill turns a task you run every week into something your whole team can run in one click. In this hands-on session you'll build one from scratch: connect your WFM data to Claude, decide what's worth turning into a Skill, and leave with a working Skill you can use the next day.

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On-demand webinars to watch at your leisure

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Product demo

Future proofing your WFM stack

Workforce Management
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Product demo

Why AI chat for support fails to deliver ROI (and how to fix it)

AI Chat Agent
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Product demo

AI-Powered schedule generation: Solving workforce management at scale

Workforce Management
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Industry insights

Claude for WFM & support leaders

Workforce Management
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Product demo

The AI voice playbook: from pilot to 50K weekly calls

AI Voice Agent
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Product demo

Agentic Workflows: Learn how to build trustworthy support automations in <30 min

AI Chat Agent
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Product demo

The Modern Requirements for BPO Excellence

Vendor Management
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Industry insights

Why you need modern workforce management in the era of AI

Workforce Management
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Industry insights

Why most AI rollouts fail (and how to be the exception)

AI Voice Agent
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Product demo

AI Copilot Demo

Copilot
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Product demo

AI Chat Agent Demo

AI Chat Agent
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Product demo

The CX leader's playbook for voice AI

AI Voice Agent
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Industry insights

Key insights from our State of Support Ops in 2025 report

Workforce Management
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Product demo

Smarter scheduling, stronger teams: automation and flexibility in action

Workforce Management
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Industry insights

The buyer's guide to AI in support: building the case, proving the value

AI Voice Agent
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Industry insights

Scaling quality in 2025: insights from Assembled's benchmark report

Workforce Management
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Industry insights

What's next for support ops? Insights, advice, and strategies for 2025

Workforce Management
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Product demo

Automate case resolution and boost agent productivity with Assembled AI

AI Voice Agent
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Industry insights

Better together: build a winning strategy for modern BPO management

Vendor Management
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Industry insights

Unpacking Pioneer: AI insights and the future of customer support

Workforce Management
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Industry insights

How to win at customer support operations: 5 tips for support operations leaders

Workforce Management
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Customer case study

Building a seamless support team: the intersection of people and AI, with Assembled and Salesforce

Workforce Management
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Customer case study

The new way to staff for omnichannel in Service Cloud: a Q&A with Autodesk Construction Cloud

Workforce Management
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Industry insights

Deliver a customer-first AI strategy with best-in-category solutions

Workforce Management
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Customer case study

How DailyPay is leveraging chat agents, automated QA and WFM

AI Chat Agent
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Industry insights

Rethinking AI: from basic deflection to meaningful automation

AI Chat Agent
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Industry insights

A new vision for workforce management with WFM expert Brad Cleveland

Workforce Management
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Product demo

Building capacity planning for your support team

Workforce Management
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Industry insights

Building a recession proof support operation

Workforce Management
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Product demo

Decoding agent adherence for your support team

Workforce Management
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Product demo

Demystifying forecasting for your support team

Workforce Management
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Product demo

Diagnosing SLA for your support team

Workforce Management
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Customer case study

How Sana Benefits supercharged their customer experiences

Workforce Management
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Customer case study

Let's talk AI with Jasper

AI Chat Agent
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Product demo

Mastering workforce capacity planning: part 2

Workforce Management
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Product demo

Mastering workforce capacity planning: part 1

Workforce Management
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Product demo

Preparing for the holidays

Workforce Management
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Product demo

Rethinking AI: from basic deflection to meaningful automation

Copilot
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Customer case study

Supporting support teams with Klaus and Wild Alaskan Company

Workforce Management
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Industry insights

WFM hot takes

Workforce Management
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