Introducing Gladly, the newest addition to the Assembled integration lineup
At Assembled, we’re committed to making support operations smarter and more efficient for teams of all shapes and sizes. Today, we’re happy to announce our latest integration with Gladly's customer service platform.
A perfect pairing
Gladly and Assembled share a common vision: to create exceptional customer experiences by empowering support teams with the right tools and resources.
Efficiency lies at the heart of both platforms. While Gladly personalizes every interaction and simplifies support tasks, Assembled ensures the right agents are available at the right times, reducing wait times and boosting satisfaction.
Gladly’s deep customer insights, combined with Assembled’s real-time analytics, enable more informed decisions that improve agent performance and customer satisfaction.
The limit does not exist
Gladly is well-known for its people-centered, conversational approach to customer service. With this integration, we’re enhancing this experience even further. Here’s how our integration will help Gladly customers improve their support operations:
1. Speedy scheduling at scale
With Assembled, Gladly users can automate scheduling processes to ensure optimal coverage at all times. This goes beyond simply assigning agents to shifts — it’s about strategically placing the right agents at the right times. Assembled allows you to adjust schedules dynamically, ensuring your team is always prepared to meet customer demand. Whether you’re dealing with regular daily fluctuations or unexpected surges, Assembled helps maintain seamless operations. The result? Lower customer wait times and higher satisfaction levels, as your team can consistently deliver timely, personalized support.
2. Proactive and configurable forecasting
Assembled also enhances your ability to forecast staffing needs, allowing you to proactively plan for peak times and unexpected demand spikes. By analyzing historical data and real-time trends, Assembled helps you predict when additional resources will be necessary. This level of foresight ensures that you’re always one step ahead of seasonal peaks, holiday rushes, or unexpected surges, enabling you to deploy agents more effectively and maintain high levels of customer satisfaction.
3. Accurate, reliable real-time insights
Assembled offers powerful analytics that deliver real-time insights into your support operations. These insights go beyond mere data points — they provide actionable information that can transform your support strategy. By understanding patterns in customer inquiries and agent performance, you can forecast demand with greater accuracy, allocate resources more effectively, and adjust your operations on the fly. This data-driven approach ensures that your team is always prepared to meet customer needs, no matter how they evolve.
4. Advanced BPO management
With Assembled Vendor Management, Gladly users can seamlessly coordinate their in-house and outsourced support teams from a unified platform. This integration allows for real-time visibility into BPO performance, as well as joint planning and reporting, reducing BPO onboarding time and ensuring that external teams meet the same high standards as in-house agents.
Elevate your support operations with Assembled and Gladly
This integration reinforces our commitment to providing support teams with the tools they need to resolve any customer issue quickly and effectively. Whether you’re managing in-house, BPO, or AI-driven support, Assembled acts as the mission control for your support operations. As customer expectations grow and support becomes more complex, having a unified platform that streamlines operations is essential.
Right from the start, Gladly users can quickly start optimizing workflows and resource allocation. With one of the fastest times to ROI in the industry, our customers are seeing immediate improvements in efficiency and customer satisfaction.
Together, Assembled and Gladly are revolutionizing how support teams operate, helping them deliver timely, personalized service while maintaining high productivity. Schedule time with a member of our team to learn more.
