Outsourcing support shouldn’t mean outsourcing control — especially when it comes to your budget. Yet too often, invoice validation becomes a time-consuming headache. Whether you’re reconciling spreadsheets, coordinating with vendors, or double-checking billable hours, it pulls focus from more strategic work.
Vendor managers everywhere have been searching for a smarter approach. So that’s exactly what we built.
Today, we're launching the BPO Billing Report, designed to transform invoice validation by giving you a clear, structured way to compare actual hours worked versus what's on the invoice. It replaces manual processes with intuitive tools that bring clarity, confidence, and trust to your vendor relationships.
If you're managing BPO partnerships, you know the challenge first-hand. Without a structured way to verify billable hours, discrepancies can easily go unnoticed — something one of our customers discovered when they found $1.2M in annual savings after gaining better visibility into their billing.
Invoice reconciliation delays can strain vendor relationships, affecting your entire partnership. Meanwhile, your team might be spending valuable time exporting countless reports or maintaining complex data integrations just for verification. We've seen teams export over 100 reports monthly, which is neither efficient nor sustainable.
Assembled helps support teams stay ahead — not just with smarter billing, but with a platform that optimizes global support operations. From real-time staffing to AI-powered insights, we ensure your vendor strategy is backed by data, not guesswork.
Our new BPO Billing Report transforms invoice validation by providing a purpose-built solution that finally makes sense of your vendor billing. You'll gain complete visibility into all billable time, seeing productive hours alongside billable non-productive time like training and breaks — all consolidated in one place.
The report adapts to your business by supporting different billing models, whether you use adherence-based penalties, bonuses, or other contractual terms. You define exactly which scheduled events count as billable, with the flexibility to create different rules for different vendors. When it's time to share with finance, one-click CSV exports make it easy for accounting teams to process payments.
Perhaps most importantly, this creates a shared source of truth. Both you and your BPO partners can access the same data, which speeds up payment cycles and reduces disputes before they happen.
The BPO Billing Report gives you a monthly view with all the metrics you need:
You can filter and group by site, team, and queue to drill down into exactly what you need to see.
The best part? You're in control. You define which scheduled events count as billable, and you can have different rules for different vendors — all configurable with a few clicks.
The BPO Billing Report is available now to all customers on the Vendor Management plan. Getting started is straightforward — simply enable the report in your Assembled account, configure your billable events according to your vendor contracts, and begin validating invoices with newfound confidence. You'll experience faster verification cycles, more accurate payments, and a significant reduction in the time spent reconciling data.
No more late nights chasing data. No more operational blind spots. With Assembled, your vendor strategy is just one piece of a fully connected support platform — where every team, channel, and partner works in sync.
Ready to see it for yourself? Get in touch today.
