Assembled vs. Genesys

Assembled is the best alternative to Genesys, offering faster setup, superior data accuracy, and real-time management capabilities. Built for omnichannel, Assembled provides modern teams with unmatched flexibility, visibility, and control. Discover why support teams choose Assembled for agility and ease.

See demo

Assembled vs. Genesys feature comparison

Genesys

Assembled

Flexible, adjustable scheduling with automations

Real-time intraday management and alerts

Staffing model for multi-touch case work

Robust, configurable reporting

BPO management capabilities

WFM for back-office teams

Built for omnichannel and async support

Flexible API for customization

Tool-agnostic exports via CSV or API

Native data validation

Speedy implementation and fast time to ROI

Responsive customer support

User-friendly UI

Frictionless scalability for growing teams

See Assembled in action

Hear it straight from Assembled customers

“Due to the unprecedented pace of Klaviyo’s growth, we needed to be able to scale quickly and efficiently. The Assembled team helped us by introducing a workforce management solution that allowed our team to increase both the quality and coverage of our support — and they did it faster than I’d imagined possible.”

Rick Franke
VP of Global Support Services, Klaviyo

“Personally, I have saved roughly 20 hours per week. Assembled also made it so we didn’t need to hire another WFM analyst until late next year, which saved us another $70,000. All in all, we’ve saved at least $300,000 annually with Assembled.”

Conner Church
Workforce Analyst, Pie Insurance

“Assembled has improved our ability to predict what could happen. We're using the platform to determine our future forecasting and our headcount in a way that is much more data-informed. We just have more data, and that makes any decision we make a lot less scary."

Sarah Vanden Broek
Sr. CX Program Manager, Classpass

FAQ

See how modern teams are transforming their support operations

Explore demo