Scaling quality in 2025:
insights from Assembled’s benchmark report

Delighting customers in 2025 means excelling in the trifecta: speed, empathy, and innovation. While AI adoption accelerates, the data makes one thing clear: fast, empathetic responses still reign supreme across channels. So how do support teams keep up with growing complexity and deliver exceptional service?

In this webinar, we’ll unpack the key takeaways from Assembled’s 2025 benchmark report, including:

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  Factors shaping the future of customer support and what they mean for your team.
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  The surprising disconnect between email’s popularity and performance — and what it reveals about hidden inefficiencies.
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  How top teams are shifting from “do more with less” to scaling quality support that customers love.