Thank you! You're subscribed!
Oops! Something went wrong while submitting the form.
Better, faster omnichannel support, powered by AI automation
Assist AI Agent and Copilot work seamlessly across chat, email, voice, Slack, help centers, and more — all from one unified system — to make every customer touchpoint exceptional.
55%
increase in solves per hour
20%
decrease in escalations
50%
cases automated
18%
increase in positive CSAT replies
An AI Agent for every support channel
Automate resolutions everywhere, every time.
Automate case resolution with an omnichannel AI Agent
Assist is built to handle problems of any complexity — automating multi-step workflows, integrating with internal tools, and ensuring every resolution aligns with your brand voice, whether on chat, email, or voice.
Automatically resolve tickets in a single touch- Always-on AI agents for 24/7 support
- Prevent SLA breaches and clear ticket backlogs
- Strict adherence to your custom style guide
- Infinitely scalable without adding headcount
Supercharge every agent with the right tools
Assist AI Copilot lives in your contact platform, automatically suggesting replies, eliminating manual data lookups, and reducing transfers.
- Integrated knowledge base for improved agent productivity and faster ramp time
- Auto-drafted replies in your brand voice
- Automatic language detection and translation
- Ticket summarization, wrap-up templates, and contextual handoffs
- Agent chat box to ask Assist clarifying questions
- One-click modifiers to refine replies
Explore AI Copilot
Control and customize AI-powered workflows
Design tailored workflows for any scenario. Whether it’s automating returns, flagging escalations, or handling high-stakes voice calls, Assist combines omnichannel flexibility with effortless control.
- Use plain language to describe the workflow
- AI uses integrations to provide personalized, complete resolutions for customers
- Preview responses and tune workflows for maximum accuracy
- Configure automations up or down in response to fluctuations in ticket volume
- Transparency and control over when and how AI is deployed
- Central data source powering AI workflows for all channels
View all support operations in a single pane of glass
Assist is connected to your workforce management data, allowing you to make quicker business decisions.
- Instantly increase auto-sends when ticket volume spikes
- Prevent SLA breaches with real-time insights
- Inform hybrid forecasts for AI-assisted support teams
- Predict the impact of automation on your schedule
Make the most of artificial intelligence with data-driven insights and customization
Make faster business decisions with comprehensive reporting
See a breakdown of historical team performance and improvement while using Assist.
- Assist Scorecard to track AI accuracy and knowledge over time
- Agent Usage reporting to see a breakdown of interactions
- Agent Comparison report to see agent performance with and without using Assist
- Automations report to see CSAT ratings of Assist’s responses
- Auto Drafts report for a breakdown of ticket categories and results
Deliver support your way
Tailor Assist to your own brand style guide for a seamless customer experience, no matter the channel.
- Tone of voice controls
- Style and formatting options
- Configure emoji usage
- Customize with unique brand language
- Tailor to company policies and regulations
Maintain control over AI-generated responses with human-in-the-loop
Our evaluation and feedback tool lets you coach Assist to be accurate, high-quality, and on-brand.
- One-click feedback module to quickly review replies
- Customizable guardrails for controlled automation
- Incremental automation as response quality increases
Uncover information gaps and improve company knowledge
Our reports will uncover to opportunities to enrich your knowledge base.
- Reporting on Assist’s confidence with drafting replies
- Automatic case categorization and triaging
- See a breakdown of missing info by category
- Get alerted to incorrect or missing resources
Solutions that elevate every team in your support organization
Enterprise-grade security protocols
Rest assured that sensitive information is protected and compliant with privacy regulations. We're independently audited and tested, and trusted by enterprise industry leaders.
Learn more
Partnership over vendorship is our daily motto
The Assembled team is right alongside you through every step of your AI journey. We’ll customize your implementation to make sure your support meets company standards and exceeds customer expectations.
Learn more
Developed in partnership with industry-leading advisors from OpenAI and Anthropic
"It’s now a matter of when, not if, every support team will invest in AI. Working with the Assembled team has been an exciting opportunity to build the next generation of AI solutions for support."
Yaniv Markovski, Advisor, Assembled
Former Head of Support Engineering, OpenAI
Former Head of Support Engineering, OpenAI
See Assist in action.
Want to know how Assist can help your team deliver fast, high-quality support? Set up time with us to learn more!