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Automated Case REsolution
Solve cases instantly without sacrificing quality
Assembled Assist uses AI to connect to your internal tools and knowledge sources and automate repetitive tasks, end-to-end. You’ll have the transparency and control you need to ensure top-notch support, along with the flexibility to determine exactly when, where, and how AI steps in.
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"At 87%, was our CSAT good? Yes, but to me, it needed to be top percentile. And, I needed for the team to be operating at their best and with more support. It wasn’t a choice, it was obvious we had to solve both. And Assist was game-changing."
Gershwin Exeter Chief Experience Officer, Thrasio
Resolve cases in a single touch
Assist automatically scans and understands customer inquiries the moment they come in, and recognizes the next steps it needs to take. Repetitive tasks like password resets, item returns, and responding to reviews can be set on autopilot, ensuring no case goes untouched.
Reduce workload on human agents- Clear ticket backlogs
- Always in your brand voice
Thrasio automates over 53% of interactions
Integrate with your tech stack
Assist automations connect to the tools that keep your company running, like Shopify and Loop Returns. Based on your instructions, Assist will understand which apps to connect to and what to do with them. Take the manual effort out of common processes with integrated AI.
- Simple setup - connect and go
- Reduce manual agent work
- Personalized service for customers
Respond to spikes in demand
Support teams know to expect the unexpected. When demand spikes, it’s easy to set up an Assist automation and reduce the volume of cases handled by human agents. And when things are running smoothly, you can turn down Assist and go back to the human touch.
- Meet SLA during busy periods
- Turn automation up or down based on demand
- Infinitely scalable without adding headcount
Honeylove increased agent efficiency by 54%
"Now I can quickly make business decisions – do I want to temporarily hire an extra 50 people for the 8 day Prime Day spike? Having Assembled (WFM and Assist) gives me so much more agility and means I don’t have to go through that headache."
Gershwin Exeter Chief Experience Officer, Thrasio
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Why use Assembled Assist automations
Automating repetitive tasks frees up your agents to work on the most important tasks. Here’s why Assembled Assist is the best choice.
Set up in minutes
Quickly connect your tech stack to Assist, write a workflow in plain English, and let AI get to work. No heavy lifting required.
Reporting
See the impact of AI on individual tickets, across workflows, and on your staffing needs. AI becomes a part of your workforce.
Control and quality
Preview the impact of AI on individual tickets to get everything just right, and choose when and if a human steps in.
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