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AI workflow builder
Scale your best agents, automatically
With Assembled Assist, you can build automations for repetitive tasks by scaling your best agents’ workflows. Configure when and where AI steps in by using plain English and simple integrations, no coding required. Preview AI-generated responses for transparency and control that ensures exceptional support.
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“At 87%, was our CSAT good? Yes, but to me, it needed to be top percentile. And, I needed for the team to be operating at their best and with more support. It wasn’t a choice, it was obvious we had to solve both. And Assist was game-changing.”
Gershwin Exeter Chief Experience Officer, Thrasio
Human in the loop or fully automated
Assist’s workflow builder gives you complete control over where and when AI steps in. Workflows can automatically draft a reply for a human to review and send or can be set on autopilot to work in the background. You choose where to put a human in the loop to get the most value out of agents’ time, or have AI step in to handle volume.
Determine where human agents step in- Configure the level of certainty before a send
- Tune automation up or down to meet demand
No-code, flexible automation
Assist’s workflow builder makes it easy to get started automating repetitive processes. There’s no code to master and no brittle workflows that break and frustrate customers. Messages generated by Assist are empathetic and always in your brand voice.
- Write plain English instructions
- Automate repetitive processes
- Adjust workflows on the fly
Preview automations and get everything just right
Before putting an Assist automation to work, you’ll be able to preview how AI will step in. Integration with your workforce data allows you to pull in any ticket and see how AI would respond. If it’s not quite right, use the simple workflow builder to adjust and refine the automation.
- Visibility into AI
- Test before you go live
- Adjust on the fly
Intelligent integrations let AI take action
Connect the systems you already use and let Assist take targeted actions—with or without human agents stepping in. Let Assist handle returns, reset passwords, and check account information automatically and with a personalized touch.
- API connects to your systems
- Out of the box Shopify and Loop Returns integrations
- Full control over what AI has access to
"Assembled was the only platform that blends these functions in a single platform. I can make a business decision – do I want to temporarily hire an extra 50 people for the 8 day prime day spike? Having Assembled (WFM and Assist) gives me so much more agility and means I don’t have to go through that headache."
Gershwin Exeter Chief Experience Officer, Thrasio
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Why use Assembled Assist workflow builder
Assist’s workflow builder is a simple interface that’s the fastest way to scale accurate, effective support. Here’s why Assembled Assist is the best choice.
Easy to configure
Write a workflow in plain English, connect to your internal tools, and let AI get to work. No coding required.
Control and quality
Write a workflow in plain English, connect to your internal tools, and let AI get to work. No coding required.
Reporting
See the impact of AI on individual tickets, across workflows, and on your staffing needs. AI becomes a part of your workforce.
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