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Brand loyalty is built on great support, and great support runs on Gladly and Assembled. Gladly’s conversational support tools integrate seamlessly with Assembled’s intelligent scheduling, forecasting, and real-time management. This means shorter wait times, more personalized interactions, and happier customers.
Single sign-on, custom roles, and configurable permissions ensure that your data is safe and secure as you scale up.
With our API, integrations, and native data validation, you'll always have reliable real-time access to the data that matters most.
Our out-of-the-box forecast models are built to predict and quickly adapt to any seasonal dips and spikes.
Ramp up BPOs faster than ever with minimal friction, shared planning, and reporting.
Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled to make optimal staffing decisions, gain visibility into agent and BPO performance, and automate high-quality customer experiences.