AI AGENT FOR VOICE

All the right answers, without the wait time

Assist AI Agent for Voice solves issues over the phone. Customers can speak naturally and interrupt. Assist collects information, takes action, and escalates to a human when it doesn't know the answer.

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"We have customers calling every day to find out when their transfer will settle. With Assist, we'll be able to give those customers immediate access to the information they need, right over the phone. No push-button IVR, no wait time."
Ryan Moore, VP Customer Operations, DailyPay

Assist is on the line, how can it help?

Assist AI Agent for Voice can share order statuses, collect claims information, investigate bank transfers, and even carry on a side conversation. Easy to configure, helpful to customers.

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    Stay dialed in with integrations and workflows

    Assist connects to all of your team's tools, from telephony providers, to knowledge bases, to eCommerce platforms. AI-powered workflows that seamlessly sync your data are built to automate any case, no matter how complex.

    • Real-time contact data syncing and reporting
    • No-code workflow builder to quickly automate resolutions
    • Personalized service and automatic data lookup for customers

    Deliver contextual, on-brand support every time

    Assist understands your brand voice, your customer's language, and your custom workflows, delivering support that always meets the mark.

    • Customizable brand style guide
    • Automatic language detection and translation
    • Tailored to your brand policies and guidelines

    Configurable, intuitive automation

    Assist’s workflow builder makes it easy to get started automating repetitive processes. There’s no code to master and no brittle workflows that break and frustrate customers. Messages generated by Assist are empathetic and always in your brand voice.

    • Write plain English instructions
    • Automate repetitive processes
    • Adjust workflows on the fly
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    Assist is a support team's dream

    Automating repetitive tasks frees up your agents to work on the most important tasks. Here’s why our Omnichannel AI Agent is the best choice for support teams who value quality.

    Set up in minutes
    Quickly connect your tech stack to Assist, write a workflow in plain English, and let AI get to work. No heavy lifting required.
    Reporting
    See the impact of AI on individual tickets, across workflows, and on your staffing needs. AI becomes a part of your workforce.
    Control and quality
    Preview the impact of AI on individual tickets to get everything just right, and choose when and if a human steps in.

    See Assist in action.

    Want to know how Assist can help your team deliver fast, high-quality support? Set up time with us to learn more!

    Make high-quality resolutions just a phone call away

    Our AI Agent speeds up customer resolutions by gathering context, triaging cases automatically, and escalating without delay.

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