Power support operations. Automate customer resolutions.
Assembled is the support operations platform that unifies your in-house, outsourced, and AI-powered workforce, giving you unparalleled visibility into staffing and performance while automating support interactions with AI.
Support operations
Mission control for all support operations.
Run your in-house, BPO, and AI-powered support operations from a single source of truth.
Have confidence that your teams are in the right place at the right time
Auto-generate omnichannel forecasts and schedules for agents, BPOs, and AI
Simulate test scenarios to measure the impact of staffing adjustments and AI automation
workforce management
Optimize staffing coverage with robust data insights.
View historical data and real-time insights to make smarter staffing decisions and quickly adjust as plans change.
See real-time alerts and historical analysis for all teams and channels
Surface data instantly with one-click integrations and an open API
Share planning and reporting with BPOs in one unified dashboard
AI Assist
Strategically deploy AI to clear case backlogs and uplevel agents.
Use AI to automate repetitive tasks, and accelerate agent productivity with an AI co-pilot.
Configure AI guidelines to assist agents or automate customer replies
Automate AI-powered customer resolutions and integrated workflows
Guide agents to faster, on-brand replies with an AI co-pilot
Products to level up your support ecosystem
Automate workflows for agents, BPOs, and AI to resolve customer issues in record time.
Modern support leaders are seeing the light
Join the new era of support operations and leave outdated solutions behind
Workforce Management Analyst
RevOps Manager, Kin Insurance
Customer Success
See how modern teams are transforming their support operations
