About us

We bring out the best in customer support with next-generation WFM

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early sketch of assembled

Building solutions for people-powered operations

We’re on a mission to solve the operational challenges that come after the big idea. By using technology to overcome delays, inefficiency, and bureaucracy, we can improve the critical products and services that underpin our day-to-day lives. Starting with customer support, we’re empowering individuals to do uniquely human things like apply judgment, make decisions, and bridge the gap between vision and reality.

Our customers are the reason for everything we do

We have the privilege of working with some of the most CX-obsessed brands in the world. It’s their commitment to customer happiness that inspires us to keep building.
50+
Countries served
22k
Agents scheduled per week
50M+
Hours scheduled in 2023
See who we work with

Empowering the support heroes behind the scene

Behind every great customer experience is a series of herculean efforts performed by folks that rarely get the recognition they deserve. A workforce manager’s job is sometimes unglamorous, often under-appreciated, but always essential. That’s why we’re celebrating them — the unsung heroes of customer support.

We're backed by the best.

We’re lucky to have the backing and guidance from our amazing investors: Jake Saper (Board Member, Emergence Capital), Vanessa Larco (Board Member, NEA), and Hilarie Koplow-McAdams (Board Observer, NEA, former President of New Relic, Salesforce).

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Don’t just take our word for it

Every review on G2 feels like a little love note we want to stuff in a shoebox under our bed (after shouting from the rooftops). See what customers are saying about Assembled.

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Have a look around

Learn about the platform
Assembled helps teams maintain exceptional customer experiences — no matter what lies ahead.
Why Assembled
Keep up with the latest
Between product announcements, industry insights, and practical tips, we’ve got the support space covered.
Read the Blog
Join the team
We’re kind, quirky, detail-obsessed, unfiltered, a little off-the-wall, a lot ambitious, and uniquely Assembled.
Meet the team

Come grow with us

Check out our open roles to see if you + Assembled = 💚