Assist is AI for support, by support
Built for support teams by support experts, Assembled Assist connects to your workforce data to drive real outcomes.
See Assist in action
Why teams choose Assist over other AI support
Purpose-built for support: Assembled is the expert in support operations, working with the world’s best companies to understand the support metrics that matter. Our data knowledge makes us the right partner for AI.- Fast implementation: Because of our deep understanding of and integration with support data, Assist implementations move fast and demonstrate ROI in record time.
- Transparency and control: Configure your workflows, preview AI behavior, and connect to your internal knowledge to ensure AI steps in exactly how and when you want it to.
See why Assist is the right choice for AI-powered support
Assist is the AI product for support that combines the speed and agility of a startup with the deep domain expertise of a support operations leader.
All-in-one suites
AI startups
Assembled Assist
Connection to your workforce data
Plain English workflow builder
Preview impact of AI on staffing
KPI-impact dashboard
Customizable brand style guide
Depth of support knowledge
Thrasio automates over 50% of customer interactions
Thrasio saw cost savings of $1.8m since adopting Assembled Assist, while seeing customer satisfaction (CSAT) scores jump from 87% to 97%.
Read the story
Automate ticket resolution with generative AI
Assist is customized to your product, brand, and customers, delivering strategic, quality automated support at scale.
- Automatically resolve tickets in a single touch
- Always-on virtual agent for 24×7 support
- Prevent SLA breaches and clear ticket backlogs
- Strict adherence to your custom style guide
- Infinitely scalable without adding headcount
Give every agent a head start
Assist lives in Zendesk, automatically suggesting replies, eliminating manual data lookups, and reducing transfers.
- Integrated knowledge base for fast agent ramp time
- Auto-drafted replies in your brand voice
- Agent chat box to ask Assist clarifying questions
- One-click modifiers to refine replies
Control and customize Assist
The simple workflow builder lets you design and deploy responsive AI automation in minutes.
- Use plain language to describe the workflow
- AI uses integrations to provide personalized, complete resolutions for customers
- Preview responses and tune workflows for maximum accuracy
- Configure automations up or down in response to fluctuations in ticket volume
View a single pane of glass for all support operations
Assist is connected to your workforce management data, allowing you to make quicker business decisions.
- Instantly increase auto-sends when ticket volume spikes
- Prevent SLA breaches with real-time insights
- Inform hybrid forecasts for AI-assisted support teams
- Predict the impact of automation on your schedule
Hear it straight from Assist customers
It felt like the perfect symphony, where the Thrasio team and Assembled Assist were working in tandem to achieve the best outcomes.
Gershwin Exeter
Chief Experience Officer
Chief Experience Officer
With our growing business and the emergence of new AI technology, we saw a unique opportunity to increase agent autonomy and decrease escalations.
Samara Bekkering
Customer Experience Supervisor
Customer Experience Supervisor
When I started using Assist, I thought “Oh, my gosh! This is incredible!” Assist speeds up so much of my work and saves me a lot of headache, especially when I'm on live chats or calls. Assist can work on getting me an answer while I’m helping the customer with something else.
Moriah Elliott
Customer Success
Customer Success
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
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