Assembled vs. NICE
Assembled is the best alternative to NICE, offering faster setup, simplified administration, and industry-leading time to value. Built for omnichannel support, Assembled provides modern teams with unmatched flexibility, visibility, and control. Discover why support teams choose Assembled for agility and ease.
Assembled vs. NICE feature comparison
NICE
Assembled
Flexible, adjustable scheduling with automations
Real-time intraday management and alerts
Staffing model for multi-touch case work
Robust, configurable reporting
Single source of truth for BPO management
WFM for back-office teams
Built for omnichannel and async support
Flexible API for customization
Tool-agnostic exports via CSV or API
Native data validation
Speedy implementation and fast time to ROI
Responsive customer support
User-friendly UI
Frictionless scalability for growing teams
Hear it straight from Assembled customers
“Due to the unprecedented pace of Klaviyo’s growth, we needed to be able to scale quickly and efficiently. The Assembled team helped us by introducing a workforce management solution that allowed our team to increase both the quality and coverage of our support — and they did it faster than I’d imagined possible.”
Rick Franke
VP of Global Support Services, Klaviyo
VP of Global Support Services, Klaviyo
“Personally, I have saved roughly 20 hours per week. Assembled also made it so we didn’t need to hire another WFM analyst until late next year, which saved us another $70,000. All in all, we’ve saved at least $300,000 annually with Assembled.”
Conner Church
Workforce Analyst, Pie Insurance
Workforce Analyst, Pie Insurance
“Assembled has improved our ability to predict what could happen. We're using the platform to determine our future forecasting and our headcount in a way that is much more data-informed. We just have more data, and that makes any decision we make a lot less scary."
Sarah Vanden Broek
Sr. CX Program Manager, Classpass
Sr. CX Program Manager, Classpass
Frequently asked questions
Why is Assembled the best alternative to NICE?
Why do companies choose Assembled for workforce management software?
How does Assembled scheduling and forecasting help organizations improve customer experience?
How do Assembled’s performance tracking metrics make it possible to improve agent performance?
How do customer support teams use Assembled?
See how modern teams are transforming their support operations
Thank you! You're subscribed!
