Assembled Assist vs. Decagon

Trusted by the most customer-centric brands on the planet, Assembled Assist automates better customer resolutions with generative AI. See why Assist keeps winning head-to-head against Decagon.

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Why teams choose Assist over Decagon

Purpose-built for enterprise support: Assembled is the expert in support operations with our extensive background in workforce management, working with brands like Stripe, Robinhood, and Hubspot. While Decagon offers basic functionality, it lacks the specialized features and proven track record needed for complex enterprise support environments.
Transparency and control: Granular configuration options give you full control over how and when AI steps in. Whether you’re on-ramping your AI gradually or deploying it selectively for specific workflows, Assist operates on your terms. Decagon lacks self-serve customization options, leaving you to rely on their team's resources.
Support-first innovation: We don’t treat AI as a one-size-fits-all solution. Over the past several years, we’ve partnered with hundreds of customers to deeply understand support challenges. This insight drives tools that fit your workflows, enhancing support without adding unnecessary complexity.

See why Assist is the right choice for AI-powered support

Assist is the AI product for support that combines the speed and agility of a startup with the deep domain expertise of a support operations leader.

Decagon

Assembled Assist

Connection to your workforce data

Preview impact of AI on staffing

Sentiment analysis

Customizable brand style guide

Self-serve AI workflow builder

Depth of support knowledge

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Automate ticket resolution with generative AI

Assist is customized to your product, brand, and customers, delivering strategic, quality automated support at scale.

Automatically resolve tickets in a single touch
Always-on AI agent for 24×7 support
Prevent SLA breaches and eliminate ticket backlogs
Strict adherence to your custom style guide
Infinitely scalable without adding headcount

Give every agent a head start

Assist lives in Zendesk, automatically suggesting replies, eliminating manual data lookups, and reducing transfers.

Integrated knowledge base for fast agent ramp time
Auto-drafted replies in your brand voice
Agent chat box to ask Assist clarifying questions
One-click modifiers to refine replies

Control and customize Assist

The simple workflow builder lets you design and deploy responsive AI automation in minutes.

Use plain language to describe the workflow
AI uses integrations to provide personalized, complete resolutions for customers
Preview responses and tune workflows for maximum accuracy
Configure automations up or down in response to fluctuations in ticket volume

View a single pane of glass for all support operations

Assist is connected to your workforce management data, allowing you to make quicker business decisions.

Instantly increase auto-sends when ticket volume spikes
Prevent SLA breaches with real-time insights
Inform hybrid forecasts for AI-assisted support teams
Predict the impact of automation on your schedule

Hear it straight from Assist customers

It felt like the perfect symphony, where the Thrasio team and Assembled Assist were working in tandem to achieve the best outcomes.

Gershwin Exeter
Chief Experience Officer

With our growing business and the emergence of new AI technology, we saw a unique opportunity to increase agent autonomy and decrease escalations.

Samara Bekkering
Customer Experience Supervisor

When I started using Assist, I thought “Oh, my gosh! This is incredible!” Assist speeds up so much of my work and saves me a lot of headache, especially when I'm on live chats or calls. Assist can work on getting me an answer while I’m helping the customer with something else.

Moriah Elliott
Customer Success

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Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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