Despite all the talk about its decline, phone support isn’t going anywhere. In fact, call volumes are expected to climb by as much as 20% over the next two years — and it’s not just older generations picking up the phone. Gen Z and younger millennials are actually more likely to call than their predecessors, by 30–40%, according to McKinsey. And for high-value customers, live phone support isn’t optional — it’s part of the premium experience they’re paying for.
The problem? Traditional IVRs haven’t kept up. Endless menus, clunky prompts, dead-end routing — instead of solving problems, they frustrate customers and drive them straight to a customer service representative.
If calls are here to stay, and outdated phone systems aren’t cutting it, what’s the better path forward?
At Assembled, we believe support teams deserve more than a bandaid for broken IVRs. We've spent years helping the world’s most customer-obsessed teams staff, forecast, and manage their voice channels — so we know what it takes to deliver great phone support at scale. That’s why we built Assist AI Agent for Voice: a solution that blends real operational insight with modern AI, helping customers get real answers faster, without the IVR dead ends.
Assist AI Agent for Voice reimagines the phone support experience. Instead of funneling customers through rigid, outdated menus, it enables open-ended, natural conversations that actually get things done. With Assist, callers can:
But sounding human isn’t enough. A truly effective voice agent needs to act like a great support rep — understanding the issue, retrieving the right information, and taking action in real time. That’s what Assist is built to do.
Most voice systems are built to move calls from point A to point B. Assist is built to resolve them — end to end.
It starts by learning from your existing knowledge base, so it can accurately answer questions from day one. But it doesn’t stop there. Assist connects to your telephony provider, CRM, help desk, and internal tools to retrieve real-time data and take meaningful action.
Where many AI-powered phone systems still operate in silos — recognizing speech but failing to connect with the systems that actually get things done — Assist is fully integrated. That means customers don’t just hear the right answer. They see the problem solved.
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Whether it’s checking an order status across platforms, updating account info, processing a refund, sending an SMS follow-up, or modifying an appointment, Assist enables customers to fully self-serve — no hold music, no agent escalation, no tickets opened unnecessarily.
All of this happens automatically, unless human intervention is truly needed. It’s a smarter, faster path to resolution — for your customers and your team.
Not every issue can (or should) be handled by automation. When human expertise is needed, Assist makes the handoff feel effortless — for both the customer and the agent.
No need for customers to repeat themselves. No scrambling for context on the agent side. Just one continuous, connected experience — powered by AI, backed by humans.
No need for customers to repeat themselves. No scrambling for context on the agent side. Just one continuous, connected experience — powered by AI, backed by humans.
At Assembled, we don’t treat voice as a standalone channel. Assist AI Agent for Voice shares the same intelligence and workflow engine as our chat and email solutions — creating a truly unified customer experience across every touchpoint.
With this omnichannel foundation, you get:
Where most solutions create disconnected, channel-specific experiences, Assembled brings everything together — so your team delivers high-quality support everywhere, without starting from scratch each time.
Enterprise IVR systems are complex, and difficult to optimize. It can take months to upgrade to an IVA with a legacy provider, and even longer to update. At the same time, simpler IVR systems can be set up quickly, but lack the automation capabilities that make voice a truly effective channel.
Assist is different. It’s purpose-built for robust, custom automations and fast deployment — no heavy lift required.
You can create and customize automations in minutes — and update them as your needs evolve, without waiting on developer resources or vendor timelines.
Traditional IVRs promised efficiency — and delivered endless menus, repeated questions, and frustrated customers. Meanwhile, generic AI tools often fall short of the specialized needs of modern support teams.
Assist AI Agent for Voice is different. It’s built with real operational insight, designed for real resolution, and ready to work across every channel your team supports.
Ready to see Assist AI Agent for Voice with your specific use case? Book a personalized demo with our team.
